Shipping & Returns
Here at Inovli we work hard to provide the fastest shipping service possible. We usually ship the same day or next business day depending on the time your order was placed. Each product will show the estimated delivery time accordingly. It appears in the shape of an icon above the description. Please keep in mind that we are doing the best we can to deliver within the time promised but in some cases delivery might be delayed by customs and your local carrier. The method of shipping depends on the customer location and the size of the product. We use USPS, FedEx and UPS as our carriers. Once an order is shipped, you will be notified via email, that email will include the name of the carrier and the package tracking information.
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
- Tags attached
What items are non-refundable?
- Free gifts or promotional items
- Items designated as "Non Returnable"
Are there any charges for return?
- There are no charges for returning items for the following reasons: Item is not as described. Item is defective or arrived damaged. In these cases returns are free and a full refund will be issued. A pre paid return shipping label will be provided via email
- If for some reason you did not like the item or it does not fit (Clothing articles etc.) or if ordered by mistake, Original shipping charges are non-refundable and you are responsible for return shipping charges
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 6 business days.